If you can't access Pocket Camp Club features despite being currently subscribed to a plan, you can resolve this issue by selecting Restore Pocket Camp Club Data Settings.
After confirming that you are logged in with the account that is subscribed to Pocket Camp Club, you can attempt to Restore Pocket Camp Club Data Settings.
If following the steps above does not resolve your issue, please check here.
Steps to Restore Pocket Camp Club Settings (Note: There are two methods.)
■ From Menu
■ From the Pocket Camp Club Menu
Check Store Account
If the Restore Pocket Camp Club Data Settings option does not resolve the issue, please check that the account you are currently using is the same as the account you used to subscribe to Pocket Camp Club.
If you are using a different store account, please log in to the account that is subscribed to Pocket Camp Club, and then try tapping Restore Pocket Camp Club Data Settings again.
If the Issue Still Persists
If the above steps do not resolve the error message, we can investigate the issue on your behalf.
Please complete the inquiry form at the bottom of the page.
Note: When contacting us, please provide the following details so we can correctly assess the issue.
・ Mention that even after trying the methods listed in the FAQ, the error message does not go away.
・ The support code and error message that display.
・ If you are playing with the same save data on multiple devices, etc.
・ If you have logged in with a different account on the same device in the past.
・ If you have switched to a different account when changing your device model, etc.