Pocket Camp Club benefits are registered to the Google Account you used to subscribe to a plan.
If the save data and Google Account from when you joined the Pocket Camp Club are different, an error message stating "data from when you joined the Pocket Camp Club does not match current data" (Support code: 802-1-01A-06D-037) will display.
- Check that the Google Account you are currently logged in with and the Google Account you used to pay when you joined the Pocket Camp Club match.
- Check that your current save data and the save data from when you joined the Pocket Camp Club match.
Once you've checked the points above, you can try to resolve this issue by attempting to Restore Pocket Camp Club Data Settings.
Note: For more information on how to Restore Pocket Camp Club Data Settings, please see the article Why can't I use Pocket Camp Club features?
■ How to Check if Your Google Account Is Subscribed to the Pocket Camp Club:
① Open the Google Play Store on your smart device.
② Tap the Google Account profile icon in the upper-right corner of the Play Store.
③ Tap Payments and Subscriptions.
④ Tap Subscriptions.
Note: If Animal Crossing: Pocket Camp is displayed under Payments and Subscriptions, then you are logged in with the Google Account you used to join the Pocket Camp Club. Your display and options may differ depending on what version of Android OS you are currently using.
If the above steps do not resolve the error message, we can investigate the issue on your behalf.
Please complete the inquiry form at the bottom of the page.
Note: When contacting us, please provide the following details so we can correctly assess the issue.
・ Mention that even after trying the methods listed in the FAQ, the error message does not go away.
・ The support code and message that display.
・ If you are playing with the same save data on multiple devices, etc.