If the Leaf Tickets you purchased are not reflected in the game, you may be able to resolve this issue by restarting your smart device.
Please completely close the app and then restart your device.
Note: It may take several hours at most for Leaf Tickets you have purchased to be reflected in your total within the game. Please be careful not to accidentally uninstall the app from your device.
If the Leaf Tickets you purchased are not reflected in the game, please try the following steps.
■How to Finalize Incomplete Purchase
① Tap the Menu icon to the lower right of the screen.
② Tap Leaf Tickets.
③ Scroll to the bottom of the page.
④ Tap Finalize Incomplete Purchase.
⑤ Tap Finalize Purchase.
■Data Restore Procedures
① Open the app.
② Tap the ≡ button to the upper left of the title screen.
③ Tap Data Restore.
If the Issue Still Persists
If you are still unable to purchase Leaf Tickets even after trying the steps above, our team can investigate the issue.
Please contact us via the form at the bottom of the page.
Note: When contacting us, please provide the following details so we can correctly assess the issue.
・ Mention that even after trying the methods listed in the FAQ, the Leaf Tickets you purchased are still not reflected in the game.
・ Date/time of your purchase.
・ Name of the item you attempted to purchase.
・ Number of times you attempted the purchase.