If you are unable to purchase Leaf Tickets, please try the following steps.
If the following suggestions do not resolve your issue, please check here.
Steps to Try
- Check that in-app purchases are enabled in your smart device's settings.
Note: For more information, please check here. - Try to Finalize Incomplete Purchase.
Note: For more information, please check here. - Update to the most recent version of Animal Crossing: Pocket Camp.
- Close unnecessary browser tabs and all other apps running in the background besides Animal Crossing: Pocket Camp.
- Close Animal Crossing: Pocket Camp, and then try opening the app again.
Note: Be careful not to accidentally uninstall the app from your device while restarting. - Try doing a Data Restore.
Note: For more information, please check here.
■ Detailed Steps
How to Enable In-App Purchases
① From your smart device's Settings, select Screen Time, and then Contents & Privacy Restrictions.
Note: If Screen Time is turned off, in-app purchases are enabled.
② Tap iTunes & App Store Purchases.
③ Tap In-app Purchases.
④ Tap Allow.
Note: If this is set to Don't Allow, purchases will be restricted due to your device's settings. Steps may differ depending on the iOS version you are using.
How to Finalize Incomplete Purchase
① Open the app.
② Tap the ≡ button to the upper left of the title screen.
③ Tap Finalize Incomplete Purchase.
Data Restore Procedures
① Open the app.
② Tap the ≡ button to the upper left of the title screen.
③ Tap Data Restore.
If the Issue Still Persists
If you are still unable to purchase Leaf Tickets even after trying the steps above, our team can investigate the issue.
Please contact us via the form at the bottom of the page.
Note: When contacting us, please provide the following details to assist in our investigation of the issue.
・ Mention that even after trying the methods listed in the FAQ, you still cannot purchase Leaf Tickets.
・ Date/time when you tried to purchase the Leaf Tickets.
・ Name and price of the item you attempted to purchase.
・ Any support code or error message that displayed.
・ The date/time when you pressed Finalize Incomplete Purchase, and what happened when you selected this option.