If you've changed devices and the game won't open, Data Restore may resolve the issue.
If you are able to access the Animal Crossing: Pocket Camp title screen, you can try Data Restore by following these steps.
■ Data Restore Procedures
① Tap the ≡ button in the upper-left corner of the title screen.
② Tap Data Restore.
➂ Tap Restore.
If your issue is still not resolved
If you cannot access the title screen or the game still won't open after trying the steps above, our team can investigate the issue.
Please contact us via the Customer Support menu option from the title screen.
Note: If you cannot access the title screen, you can send an email inquiry via the Support link at the bottom of the official site's Frequently Asked Questions page https://faq.ac-pocketcamp.com/hc .
If your Nintendo Account is linked to the game, please contact us from the email address registered to your Nintendo Account.
Please provide the following information:
・ Mention that you have changed devices and the game won't open on your new device.
・ That the issue persists even after following the steps in the FAQ.
・ Include any support code that displays (and attach a screenshot if possible).
When sending an inquiry via the game, please provide the following information as well.
・ Do you have a Nintendo Account linked to the game? Yes or No
・ Give the email address registered to your Nintendo Account: