* For more information, please see [Android] How does the Pocket Camp Club system work?.
If you cannot use Pocket Camp Club features after updating or reinstalling the app, the following may be the reason.
| Even if you've (previously) updated your Google Account, your account information in the cache of your device was maintained and you were able to keep using Pocket Camp Club features. However, the cache is cleared when you update the app, etc. This could prevent you from being able to use Pocket Camp Club features whether you have updated your Google Account or not. |
* What is cache? Cache is data/content that has been loaded once and is stored temporarily in order to load it quickly.
▼ If Pocket Camp Club features can be used due to cache
| You may be able to use Pocket Camp Club features if data is maintained due to cache. |
▼ If Pocket Camp Club features cannot be used due to cache being cleared
| If data has been updated due to reinstalling or updating the app, the data saved due to the cache will be cleared and you will be unable to use Pocket Camp Club features. |
■ How to resolve
① Be sure you're logged in with the Google Account you used to join the Pocket Camp Club.
② Check that your Nintendo Account has been linked.
■ How to check
From the in-app Menu, go to Settings, then Nintendo Account Management.
* If Link Nintendo Account is displayed, you have not linked your Nintendo Account.
If your Nintendo Account is not linked, please see ③.
If your Nintendo Account is linked, please see ④.
③ Link your Nintendo Account
Please see I want to link my Nintendo Account to Animal Crossing: Pocket Camp for information on how to link your Nintendo Account. Once you have linked your Nintendo Account, please proceed to ④.
④ Once you've confirmed your linked Nintendo Account data, re-install the app.
* Please do this after confirming your linked Nintendo Account data.
* You will not be able to transfer save data if your Nintendo Account is not linked or you have forgotten your linked Nintendo Account data.
⑤ Restore Pocket Camp Club Data Settings
* Please see How can I Restore Pocket Camp Club Data Settings? to learn how to do this.
If your issue is still not resolved
If your issue persists even after trying the steps above, our team can investigate the issue.
Please contact us via the form at the bottom of the page.
Note: When contacting us, please provide the following details so we can correctly assess the issue.
・ Mention that even after trying the methods listed in the FAQ, your issue has not been resolved and you still cannot use Pocket Camp Club features.
・ Any details if a support code is displayed.
・ Mention if you are playing with the same save data on multiple devices.
・ Mention if you have logged into the same device with a different Google Account in the past.
・ Mention if you have switched to a different Google Account due to changing device models, etc.