* For information about the Pocket Camp Club system, please see [Android] How does the Pocket Camp Club system work?.
If you cannot use the Pocket Camp Club even during your membership's validity period, your Google Account membership data may not be properly linked to your save data.
| If the Google Account used when you installed the app is not the same as the Google Account you used to join the Pocket Camp Club, you may not be able to use Pocket Camp Club features. |
Based on the timing of the occurrence and main causes, the following issues may be the case.
- You've changed the device you're using due to a model update, etc.
- You've updated the app/reinstalled it.
- You are sharing your Google Account on multiple devices with family members, etc.
You've changed the device you're using due to a model update, etc.
▼ Common issue
Q. I transfered my save data from my old device to my new device, but I can't use Pocket Camp Club features.
Points to check
・Please check the following two points:
・ Be sure you're logged in with the Google Account you used with join the Pocket Camp Club.
・ Be sure you've installed the app with the Google Account you used with join the Pocket Camp Club.
Explanation
Many of the cases that fall under this category occur when multiple Google Accounts are created and used due to creating a new Google Account, etc. The issue is caused by logging in or installing an app using a different Google Account than the one used to enroll in the Pocket Camp Club.
■ How to resolve
① Be sure you're logged in with the Google Account you used to join the Pocket Camp Club.
② Check that your Nintendo Account has been linked.
■ How to check
From the in-app Menu, go to Settings, then Nintendo Account Management.
* If Link Nintendo Account is displayed, you have not linked your Nintendo Account.
If your Nintendo Account is not linked, please see ③.
If your Nintendo Account is linked, please see ④.
③ Link your Nintendo Account
Please see I want to link my Nintendo Account to Animal Crossing: Pocket Camp for information on how to link your Nintendo Account. Once you have linked your Nintendo Account, please proceed to ④.
④ Once you've confirmed your linked Nintendo Account data, re-install the app.
* Please do this after confirming your linked Nintendo Account data.
* You will not be able to transfer save data if your Nintendo Account is not linked or you have forgotten your linked Nintendo Account data.
⑤ Restore Pocket Camp Club Data Settings
* Please see How can I Restore Pocket Camp Club Data Settings? to learn how to do this.
You've updated the app/reinstalled it.
▼ Common issue
Q. I can't use Pocket Camp Club features after updating the app.
Points to check
・ Please confirm that you've installed the app with the Google Account you used to join the Pocket Camp Club.
Explanation
Please see [Android] Why can't I use Pocket Camp Club features after updating the app? for details.
■ How to resolve
① Make sure you're logged in with the Google Account you used to join the Pocket Camp Club.
② Check to make sure your Nintendo Account is linked to the app.
■ How to check
From the in-app Menu, go to Settings, then Nintendo Account Management.
* If Link Nintendo Account is displayed, you have not linked your Nintendo Account.
If your Nintendo Account is not linked, please see ③.
If your Nintendo Account is linked, please see ④.
③ Link your Nintendo Account
Please see I want to link my Nintendo Account to Animal Crossing: Pocket Camp for information on how to link your Nintendo Account. Once you have linked your Nintendo Account, please proceed to ④.
④ Once you've confirmed your linked Nintendo Account data, re-install the app.
* Please do this after confirming your linked Nintendo Account data.
* You will not be able to transfer save data if your Nintendo Account is not linked or you have forgotten your linked Nintendo Account data.
⑤ Restore Pocket Camp Club Data Settings
* Please see How can I Restore Pocket Camp Club Data Settings? to learn how to do this.
You are sharing your Google Account on multiple devices with family members, etc.
▼ Common issue
Q. When I joined the Pocket Camp Club with my child's save data (device), I could no longer use Pocket Camp Club features with my own save data.
Points to check
・ Make sure you're not using a single Google Account on multiple devices.
Explanation
You can join the Pocket Camp Club with only one save data per one Google Account.
Therefore, if you attempt to join the Pocket Camp Club on a different device (save data) with an Google Account already joined to the Pocket Camp Club, your membership rights will be transferred and you will be unable to use Pocket Camp Club features on your original save data.
Or, if you've used Restore Pocket Camp Club Data Settings on a different device (save data), your Pocket Camp Club membership rights will be transferred.
If your Pocket Camp Club membership rights have been transferred, it will not be possible to re-transfer from the destination saved data to other saved data (including the original saved data) for a set period of time.
* For more information, please see [Android] How does the Pocket Camp Club system work?.
■ How to resolve
① Use Restore Pocket Camp Club Data Settings via the save data with which you want to join the Pocket Camp Club.
② If a date and time are displayed, try to Restore Pocket Camp Club Data Settings after the date and time that is displayed.
* Please see How can I Restore Pocket Camp Club Data Settings? to learn how to do this.
If your issue is still not resolved
If your issue persists even after trying the steps above, our team can investigate the issue.
Please contact us via the form at the bottom of the page.
Note: When contacting us, please provide the following details so we can correctly assess the issue.
・ Mention that even after trying the methods listed in the FAQ, your issue has not been resolved and you still cannot use Pocket Camp Club features.
・ Any details if a support code is displayed.
・ Mention if you have logged into the same device with a different Google Account in the past.
・ Mention if you have switched to a different Google Account due to changing device models, etc.